Order Policy

1. Payment Terms
To ensure smooth and efficient processing, all orders placed with BJJRizz.com require 100% advance payment. This policy is non-negotiable and applies to all order sizes, including sample orders. Payment must be completed in full before any work on your order begins. Accepted payment methods will be displayed at checkout, and you will receive a confirmation upon successful payment. We recommend ensuring that your payment information is accurate to avoid any delays.

2. Production Timeline
We strive to meet our customers’ timelines and provide the following production estimates:

• Full Orders: Once payment is received, we will complete your order within 15-20 days. This timeline includes all aspects of production, from design to quality checks, ensuring that your gear meets the highest standards.
• Samples: For customers requesting samples, production will take approximately 7-12 days. Sample orders are crucial in the customization process, allowing clients to review the product before committing to a larger order.

Please note that production timelines are estimates and may be subject to change due to unforeseen circumstances. Should any delays occur, we will notify you immediately and work to resolve the issue as quickly as possible.

3. Shipping Policy
We cover the shipping costs for regular orders as part of our commitment to providing exceptional value to our customers. However, if you require expedited shipping or any other special shipping arrangements, the additional charges will be your responsibility. We will provide you with options during checkout, and the total cost will be reflected in your final payment.

Shipping times vary depending on your location, and you will receive a tracking number once your order has been dispatched. We recommend keeping an eye on your shipment to ensure timely delivery. Please note that international shipping may be subject to customs delays, which are beyond our control.

4. Client Responsibility
At BJJRizz.com, we are committed to delivering high-quality, custom gear that meets your specifications. However, if any issues or delays are caused by the client—such as providing incorrect design details, incomplete information, or changes after production has begun—the client will be responsible for covering any resulting costs. We strongly recommend reviewing all order details carefully before submitting to avoid any complications.

5. Free Samples Policy
We offer free samples to customers who place a minimum order of $500. This allows you to test our products before making a larger commitment. Free samples are subject to availability, and we reserve the right to limit the number of free samples per customer. If your order does not meet the $500 minimum requirement, sample costs will be charged accordingly.

6. Order Modifications and Cancellations
Once an order has been placed and payment has been processed, modifications may not be possible depending on the stage of production. We recommend contacting our support team immediately if you need to make changes. While we will do our best to accommodate your requests, certain changes may result in additional costs or delays. Cancellations are subject to review, and any work completed prior to cancellation may be non-refundable.

7. Contact and Support
If you have any questions or need assistance with your order, our customer support team is here to help. Please contact us via email at support@bjjrizz.com or through our online support system. We are committed to ensuring your satisfaction and will respond to your inquiries as quickly as possible.